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Frequently Asked Questions on Outsourcing
Outsourcing risks are inevitable. How do you hand over the
future of your business to someone who's only been a voice
on the phone? It isn't easy. But if you know what to look
out for, you could actually reduce your outsourcing risks.
Read these frequently asked questions to take your first
step to risk-free outsourcing.
What is Go4KpoIndia all about?
What services does Go4KpoIndia provide?
How will you handle my project?
Will outsourcing to Go4KpoIndia be cost effective?
What qualifications do your employees hold?
Do you have adequate infrastructure to support my business
processes?
Do you possess long term viability?
How do I pay you?
How do I ensure that my data is protected?
How do I sign-off a contract or work order?
What is Go4KpoIndia all about?
We are an Indian company based out of Bangalore, India. We
have been serving global customers since 1999.
At Go4KpoIndia, we understand your concerns about
outsourcing risks. We will function as part of your team and
achieve your business goals.
What services does Go4KpoIndia provide?
Call Center Services
Data and Document Management Services
Engineering and Architectural Services
Healthcare Services
Accounting and Financial Services
Software Services
Image Editing Services
Research and Analysis Services
Creative Services
Web Analytics Services
Additional Services
How will you handle my project?
Trial Period : We have a trial period that will minimize
your outsourcing risks. With this, you can evaluate our
performance and decide whether you want to outsource your
entire project to us.
Project Transition : We implement a 'Process Knowledge
Transfer Methodology' that assures a seamless transition of
your project offshore. This will greatly reduce your
outsourcing risks.
Project Management : You will have a single point of contact
who will be responsible for communication and management of
every step of the project.
Customer Relationship: We take and implement regular
feedback of the progress of your project.
Will outsourcing to Outsource2india be cost effective?
Outsource2india is about more than just cost saving. In
addition to the 40%-60% cost reduction, we will help you
actually increase your revenue with more efficient workflow
processes.
What qualifications do your employees hold?
The minimum qualification for recruitment is a college
degree. All our employees are college graduates.
For more skilled projects like Research and Analysis, our
staff holds Masters Degrees in Business Administration,
Engineering, Finance, Statistics, English Literature,
Communication and Research.
Do you have adequate infrastructure to support my business
processes?
Yes, we have operations offices at different locations in
India.
All our offices have a 1MB Internet Bandwidth.
All our employees work on P4 IBM Machines.
Do you possess long term viability?
Yes, We are a debt-free company and make sure that we sign
agreements/contracts.
How do I pay you?
The preferred method of payment is by wire transfer or by
check. For any other mode of payment, please contact our
sales people who will help you.
How do I ensure that my data is protected?
We sign a non-disclosure agreement with the client and a
non-disclosure bond with our staff. We know that this is
pivotal in reducing outsourcing risks.
We have firewalls/VPN (Virtual Private Network) for inbound
and outbound security.
Systems do not have external storage devices like floppy/CD
drives/USB ports, etc.
All our systems and e-mails are password protected.
Our cabinets are fire-proof and we use an offsite storage
facility to store documents.
We have 'anti-virus' software implemented at both server and
client level.
Only bonafide employees are allowed access into our
buildings through the badge access system. We also have 24
hour armed security.
Surveillance cameras are installed throughout the premises.
How do I sign-off a contract or work order?
All you need to do is complete a given format and fax us a
signed copy. You can also send us the work order as an email
attachment.
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